Online or onsite, instructor-led live Soft Skills (also known as people skills, interpersonal skills, social skills and transferable skills) training courses demonstrate through discussion and exercises how to understand the dynamics of human relations in a business environment and how to apply Soft Skills techniques, habits and mindsets to improve relationships as well as business results, while creating a more fulfilling experience in work and life.
Soft Skills training is available as "online live training" or "onsite live training". Phoenix onsite live Soft Skills trainings can be carried out locally on customer premises or in NobleProg corporate training centers.
NobleProg -- Your Local Training Provider
AZ, Phoenix - 24th and Camelback
2375 East Camelback Road Suite 600, Phoenix, united states, 85016
The office in Phoenix 24th at Camelback is located at the city most prestigious address and provides stunning views of Camelb...
The office in Phoenix 24th at Camelback is located at the city most prestigious address and provides stunning views of Camelback Mountain and the downtown Phoenix skyline. Conveniently placed at the crossing of major transport links, it features a secure underground parking as well as a beautiful courtyard.
This instructor-led, live training in Phoenix (online or onsite) is aimed at beginner-to-intermediate level hospitality staff who wish to enhance their skills for providing excellent service.By the end of this training, participants will be able to:
Gain knowledge and skills in formal etiquette, focusing on hosting, dining, and serving.
Understand serving protocols and the rationale behind them, enabling staff to execute these guidelines proficiently.
Improve customer service quality, and strengthen communication and interpersonal skills for better interaction with guests.
Understand diverse cultural etiquettes and sensitivities, ensuring respectful and appropriate service to all guests.
Handle unexpected situations and guest requests professionally and efficiently.
This instructor-led, live training in Phoenix (online or onsite) is aimed at anyone who wishes to enhance their coaching and communication skills.
By the end of this training, participants will be able to:
Understand the impact of coaching and effective communication on peer-to-peer engagement.
Learn and apply the different coaching and communication best practices.
This instructor-led, live training (online or onsite) is aimed at HR professionals and recruitment specialists who wish to use analytical methods improve organisational performance. This course covers qualitative as well as quantitative, empirical and statistical approaches.
Format of the Course
Interactive lecture and discussion.
Lots of exercises and practice.
Course Customization Options
To request a customized training for this course, please contact us to arrange.
This instructor-led, live training (online or onsite) is aimed at HR professionals who wish to use analytical methods improve organisational performance. This course covers qualitative as well as quantitative, empirical and statistical approaches.
Format of the Course
Interactive lecture and discussion.
Lots of exercises and practice.
Course Customization Options
To request a customized training for this course, please contact us to arrange.
INTRODUCTION
International Business Etiquette is not about rules & regulations but is particularly important for personal working or traveling for business.
Knowledge of international business etiquette is relevant for conducting meetings, building relationships with others and demonstrating respect for local culture.
In the business world, good business etiquette means that you act professionally and exercise proper manners when engaging with others in your profession.
OBJECTIVE
This course is design to enhance and Benefits Professional on the following .
Enhanced Personal & Professional image.
Mastering International Protocol & personal diplomacy.
Proficiency and competence in various forms of corporate and diplomatic communication.
Increased self-confidence in official, formal and informal contacts.
Sharpened professional communication skills.
Increased confidence in public relations.
Perfected understanding of formal and informal dress, including evening attire.
Enhanced ability to work in international environment, understanding key elements of cross-cultural communication and refined competence in contacts with partners’ from all over the world.
Have you ever felt unsure of yourself in social situations?
Are you concerned about how to address people or how to propose a toast?
Where to seat your VIP or even which fork to use?
Although having proper protocol and etiquette may go by unnoticed, its absence will be duly noted
In this course you will learn
How to handle social situations with grace and ease.
You will also experience and learn the art of dining etiquette,
In a real restaurant setting.
You will learn how to handle all types of crockery and cutlery at casual and formal gatherings and experience special foods without embarrassment.
Whether you are in charge of a social occasion or attending one, you can be a gracious host and appreciative guest!
Who should attend
Individual contributors, Managers, Team leaders, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships.
Course description
Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives.
This course develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence with out authority and improve quality of relationships and productivity.
Goal
The training will be to review and improve the competencies needed to achieve their business objectives in terms of both individual work and teamwork, particularly through the acquisition of skills by the participants such as:
Building an effective communication style with others
Practical analysis of the barriers of communication and active techniques to prevent their occurrence
Building support assembly relationships
Effective team work
Awareness of mutual influence in relation team-unit and unit-team
The ability to use a variety of techniques to manage conflict
Change their attitudes and behavior modeling constructive (eg assertive posture)
Method of work
The training is designed as an interactive, where participants share is over 80% of the time. Each session follows a similar dynamic: opening a new exercise habits (to build awareness), mini-lecture on the techniques (knowledge), practicing new tactics and techniques (skills). After the close of each session, participants receive support materials for sessions discussed.
Practical material is summed giving a mini lecture explaining the theoretical basis and fundamental psychological mechanisms which participants experience while working on the training room.
Purpose of training:
For all striving to effectively and efficiently deal with conflict situations. Training for people who want to develop their skills in using the conflict in the work of the team who aim to develop the ability to apply strategies, methods and techniques of conflict management.
Benefits of training course:
Using the methods and techniques to solve conflict situations, effective conflict management, effective communication in conflict situations, skillful preparation of the analysis needs of the parties of the conflict and the formulation of the problem, the use of stress management skills, emotional and assertive techniques in resolving such conflicts.
Skills acquired during the training:
communicate effectively in conflict situations
identify sources of conflict
analysis of the needs of the parties to the conflict and the formulation of the problem
using the methods and techniques to solve conflicts
to the principles of assertiveness and managing emotions in conflict resolution
application of the principles of assertive resist tampering
appropriate behavior in conflict
implement these stress management, emotional
Training method:
lectures, simulations, case studies, role playing, giving feedback to participants
Purpose of the course:
For management: team leaders, managers are beginning their career paths and high-potential employees are selected for development. Training is also a prelude to the development of individual leadership roles and human resource management.
Benefits of completion of the course:
Increase the efficiency of team management, effective decision making related to managerial functions, appropriate selection of leadership style to the team situation, business growth, strengthen conflict resolution skills, gain time management skills.
Training method:
short thematic lectures, individual exercises, simulations, case studies, role plays
This instructor-led, live training in Phoenix (online or onsite) is aimed at individuals of all levels who wish to learn and apply the principles and techniques of self time management.
By the end of this training, participants will be able to:
Identify and overcome the main barriers and challenges to effective self time management.
Set SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) goals and align them with their values and vision.
Prioritize and schedule their tasks and activities using various tools and methods such as the Pareto principle, the ABC analysis, the Eisenhower matrix, and the Parkinson's law.
Monitor and track their time usage and identify and eliminate their time wasters and distractions.
Delegate and assign tasks appropriately and communicate clearly and assertively with others.
Manage their emotions and stress levels in times of uncertainty and pressure.
A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business. Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies. Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others. This workshop will also help participants communicate effectively, appropriately and clearly in all situations.
OBJECTIVES
Developing competencies in the area of professional customer care
Increasing the efficiency of communication with customers
Attaining the knowledge of how to get to the underlying needs and expectations of customers
Building strong and sustainable relationships with clients
Expanding the positive image of the company in the market
Identifying, reducing, and overcoming objections and barriers
Learning about personalities and communication preferences when dealing with clients
Establsihing the ability to create an open environment for communication
Developing skills to communicate clearly and effectively
Identifying barriers to effective communication
Mastering body language and non-verbal communication
METHODS
Role-playing
Self-assessment tests
Exercises in groups
Individual work
Practice sessions
Lectures
Discussions
LEARING OUTCOMES
At the completion of this course, participants will be able to:
Adopt a focused customer care strategy
Identify key customer issues
Build the professional image of the company
Adapt to specific customer behaviour styles
Increase customer loyalty through exceptional customer service
Develop communication abilities with clients
Use techniques to build relationships
Develop a personal action plan to improve customer service skills
Show gestures of generosity and high quality customer care
Use techniques to deal with difficult situations
Recognise barriers to the delivery of outstanding customer service
A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience
Change management is a process that aims to effectively introduce change in an organization to achieve desired goals and adapt to a changing environment. It requires understanding the reasons why change is necessary, identifying areas that require modification and clearly defining the goals and benefits that the change is to bring. Change management is a dynamic process that requires flexibility, openness to feedback and readiness to adapt the strategy depending on people's reactions and changing conditions. It is also crucial to understand that change will not always be easy, so it is important to create a plan that takes into account both organizational goals and the needs of individuals in the change process.
Audience
Staff who need to be fully prepared to deliver high quality Coaching sessions
To individual members of their own staff
To their teams
To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
Format of the course
A combination of:
Facilitated Discussions
Delegate Coaching sessions – with full feedback
By the end of the course, delegates will be able to:
Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
Course has been prepared as an interactive one. The participants activity takes over 80% of course time. Each session goes according to a similar dynamic, based on a method taking upon consideration Kolb’s cycle of learning: exercise opening for a new habit (consciousness building); short lectures about the techniques (knowledge) and new techniques to practice (skills and experience). After each session is completed, the participants will receive all the info related to the session.
There are short lectures concluding practical issues and explaining the basic psychological mechanisms realted with participants' work experience.
understand why some people do not respond to what you say to them,
improve your relationship with your spouse, children, boss, co-worker, etc...
expand the scope of their personal skills in communication with other people,
learn how to quickly feel better, safer, quieter and just as you like,
make other people interested in your own person and to make them to like you
this course is for you!
Communication tools that you learn are from different fields of NLP, psychology, psychotherapy, hypnotherapy. This accumulated knowledge based on the latest research and developments in these areas. Hundreds of hours of study, reading, listening and viewing materials, books and movies, and psychological consultations available in the form of a lecture with exercises.
In an increasingly globalised world, we work in more multicultural environments where conflicts between individuals and groups are possible. The fundamental belief behind conflict resolution is that conflicts are unavoidable but that they are manageable.
Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions where we consciously or unconsciously (with family members, friends, clients, business partners) manage conflicts. Mastering conflict resolution helps to resolve conflicts effectively, as well as helping us to communicate better, persuade efficiently, improve business results as well as enhancing organisational and personal behavior and performance.
This course offers a mix of theories and concepts, combined with group exercises and individual activities to enable delegates to share ideas and develop their skills.
Objectives:
To understand the fundamentals and nuances of conflicts in organizations
To explore key concepts, factors, theories, types, and models in conflict resolution
To discover the personality types, leadership styles supporting negotiation skills
To learn the art of assertiveness and self-confidence
To experiment, experience and practice conflict resolutions
Overview:
There are Five stages in the Design Thinking (DT) process (empathize, define the problem, ideate, prototype, test).
In an increasingly complex world, we deal with problems that may need special approaches. Design Thinking helps deal with complex problems. Mastering design-thinking helps to deal with complex problems effectively, communicate better, persuade efficiently, improve business results and enhances organizational and personal behavior and performance.
How DT works: learn from people and problem, find patterns, design model (model drift), test the model, evaluate the model and re-engineer.
Relationship between DT, innovation and entrepreneurship.
DT methods and tools: persona, stakeholder map, customer journey map, service blueprint, business model innovation.
Application of DT: design mindset, disruptive innovation, iterative approach, agile estimation technique, critical thinking, problem solving, teamwork, leadership readiness, communication skills, technology savvy, forward thinking, intercultural and ethical competency, emotional intelligence, self-awareness, negotiating skills, conflict resolution.
Objectives:
To understand the fundamentals and nuances of DT
To explore key concepts, factors, theories, types, and models in DT
To experiment, experience and practice DT
Delivery:
This is a 1 day (4 hours) training course and consists of:
lectures (40% - presentation of theories, concepts, models, and interactions),
group exercises (30% - group dynamics, games, group discussion, and mock-conflict resolution exercises),
individual activities (15% - writing, designing and peer discussion)
and others (15% - videos, reading).
Note: due to the nature of this course there is a minimum group size of 3
This instructor-led, live training in Phoenix (online or onsite) is aimed at teams who wish to assess, manage, and evaluate individual and team EQ.
By the end of this training, participants will be able to:
Measure individual EQ to understand how to interact better with their colleagues.
Understand other people's emotions and behavioral styles to improve relationships with teammates.
Use emotional intelligence to form a positive and productive work environment.
Use emotional intelligence to handle change and conflict at work.
This instructor-led, live training in Phoenix (online or onsite) is aimed at stressed individuals who wish to deal with their stress effectively and achieve a calmer, clearer and more energetic state in daily life.
By the end of this training, participants will be able to:
Understand the two types of stress: distress and eustress.
Articulate your personal indicators and relievers of stress.
Create a plan with specific routines to enhance calm, clarity and energy, while minimzing stress accumulated in the day.
Shift negative emotions and boost positive ones using proven techniques.
Deal with stress-causing. disempowering beliefs around work, life, and relationships.
The Ishikawa Diagram, also known as the fishbone diagram or cause-and-effect diagram, is a tool created by Kaoru Ishikawa. It is used to visually depict the potential causes of a specific event or problem, facilitating the analysis of the factors that might contribute to a particular issue. The diagram resembles the skeleton of a fish, hence the name "fishbone," and is used to identify and organize the causes of an issue systematically. It is particularly useful in product development and quality management processes, where identifying the root causes of problems is crucial. The Ishikawa Diagram helps teams brainstorm and categorize causes, such as methods, machinery, materials, manpower, and environment, to find the root cause of a quality or performance problem
Cultural differences can have a significant impact on teamwork. Different cultures may prefer different communication styles, such as direct, indirect, expressive, or more evasive. This may lead to differences in the interpretation of messages. Gestures, tone of voice, and words used can have different meanings in different cultures. Something that is acceptable in one culture may be offensive in another. Different cultures may have different approaches to hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people higher up in the hierarchy. Cultures differ in their approach to working time and deadlines. Some cultures may value punctuality more, while others may be more flexible. Different cultures may have different approaches to conflict. Some cultures may avoid confrontation, while others may prefer to resolve conflicts openly. In some cultures, decisions are made after consultation and team discussions, while in others decisions are made by a single leader. Different cultures have different perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, it is crucial to understand and respect cultural differences. Building an atmosphere of open communication, respect and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens the door to benefiting from diversity through diverse perspectives and ideas.
This instructor-led, live training in Phoenix (online or onsite) is aimed at HR managers, business teams, and individuals of an organization who wish to work through their diversity and attain efficacy on a personal and professional level.
By the end of this training, participants will be able to:
Understand the basic psychological concepts behind the MBTI Instrument.
Perceive their own personality type and its impact on the workplace.
Manage personality weaknesses and foreground strengths.
Identify other MBTI personality types in the workplace and collaborate accordingly.
Manage differences between teammates and build better connections.
This instructor-led, live training in Phoenix (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.
By the end of this training, participants will be able to:
Explore remote leadership, structures, and components to successfully adapt a remote work setup.
Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
Use existing tools and technologies to improve virtual communication and collaboration.
Implement goal setting and project management methods to measure the performance of a remote team.
The training is intended for managers, HR specialists and everyone who is responsible for conducting appraisal interviews with employees.
Thanks to participation in the training Managers:
- appreciate the importance of evaluating employees,
- learn to use the evaluation system to build motivation and commitment,
- will be perceived as fair judges,
- learn to have difficult conversations with employees,
- they will learn what standards of behavior they should present during evaluation interviews,
- learn about their strengths and weaknesses in the field of communication and receive improvement tools,
- will increase the sense of self-confidence in contacts with subordinates and in difficult situations.
This two day course is designed for people who want to achieve better outcomes from their negotiations with customers, suppliers and colleagues. It teaches the skills and tactics used by effective negotiators and builds the confidence needed to succeed.
Delegates learn the different negotiating styles and how to maximise their personal power while protecting important relationships. The course is highly participative with a combination of lecture, discussion, coaching and exercises.
Stakeholder engagement and management refers to the process of actively engaging, building positive relationships and effectively managing with people or groups who have an interest in or are affected by a project, initiative or organization. Stakeholders are people, groups, or organizations that may influence or be affected by the project. These may be employees, customers, suppliers, the local community, company owners, regulators, or other groups with an interest or influence on a given project or activity. Stakeholder management involves identifying stakeholders, understanding their needs, expectations and impact on the project or organization, as well as building and maintaining effective relationships.
This instructor-led, live training (online or onsite) is aimed at newly-hired employees and organizational teams who wish to connect with the company's identity, establish a wholesome work environment, and strengthen their collaborative spirit.
By the end of this training, participants will be able to:
Understand company values and recognize them as cornerstones of organizational culture.
Build a positive atmosphere among co-workers, employers, and clients.
Apply the core values they learned for the accomplishment of project goals.
Appreciate the role of company goals for overall character development.
Format of the Course
Interactive lecture and discussion.
Lots of exercises and practice.
Hands-on implementation in a live-lab environment.
Course Customization Options
To request a customized training for this course, please contact us to arrange.
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Testimonials (25)
SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.
Manot Sae - MVCI (Thailand) Limited
Course - Workshop: Boost your productivity with this new method!
workshop mode, positive energy, valuable tips and the way of passing them on. cool!
Sylwia - LKQ Polska Sp. z o. o.
Course - Efektywna komunikacja interpersonalna i rozwiązywanie konfliktów
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active listening and sharing/explaining what is important and needed, not getting too much in details that it would become boring
Anita Albert - Euro-Center Prague
Course - Communication and Teamwork
Flexibility of the trainer, development of topics discussed by training participants
Marta - LKQ Polska Sp. z o. o.
Course - Public Speaking 101
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Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
Prepared examples and techniques that I did not know
Magdalena - LKQ Polska Sp. z o. o.
Course - Advanced MS PowerPoint
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Freedom and no pressure or "calling for answers".
Maciej - Kaczmarski Group
Course - Effective interpersonal communication with elements of assertiveness
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Would like to thank Trainer Abhi for this fruitful training. Appreciate him trying to get to know all the attendees so he can better cater the training to our needs. Love how there was a balance of theory and activities that keep us engaged. And how contents were straight to the point and concise.
Rainey Clarecia - Talentvis
Course - Communicating and Influencing - For Managers and Team Leaders
All interaction between Elodie and us .
Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
discussing topics using specific examples related to our company
Agnieszka - Ejmedical sp. z o. o.
Course - DZM – delegowanie zadań i motywowanie pracowników
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It was a useful experience from both a professional and personal point of view. The trainer was very knowledgeable and gave us important information to use in the workplace, but also in private life. I was able to reflect on my own character traits and those of the people around me and through them, benefit or improve myself. The stress management exercises were simple and helpful to apply.
Sara Sertori - ASSTRA Forwarding AG
Course - Stress Management and Prevention
The excercises were really fun
Jakub - AXA XL
Course - Business Communication Skills
Due to the activities from each content, I understood their main ideas/ concepts very well within a short time. I would like to say that the activity reflects on not only our current situation but also how to advance the skill & knowledge effectively and efficiently.
Ei Ei - Ooredoo Myanmar
Course - Leadership 101
A huge amount of prepared materials in various forms, showing fragments of substantive films that you can return to at home and watch in full :)
Zuzanna - LKQ Polska Sp. z o. o.
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The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
examples from trainer's daily life like some stories, anectodes and jokes
Aleksandra Krupa - LKQ Polska Sp. z o. o.
Course - Różnice międzykulturowe w pracy zespołowej
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Las técnicas.
Stephanya Herrera Vázquez - SIGASH S.A. DE C.V.
Course - Meditation 101: Mindfulness Meditation
I enjoyed all of the tips and tricks that Adam provided. He is very knowledgeable about this subject. He also made following along very easy.
Lara Speers - Lockheed Martin
Course - Advanced Slide Design in PowerPoint
doing exercises, learning from each other, meeting colleagues virtually in small and large groups
Gergely Csuti - BioLife Plazma Hungary Kft. / Sanaplasma Kft.
Course - Conflict Resolution, Assertiveness and Self Confidence
Clearly explained theory combined with trainer enthusiastically recounting his past experience, making the concepts much more relatable / memorable.
Friendly and passionate trainer.
Jacob Tan - Singapore Management University
Course - Leadership Development for Engineers
For sure the atmosphere, as the training was delivered in a very pleasant way and all exercises were well prepared.
Karolina Wroblewska - Schaeffler Global Services Europe
Course - Effective communication skills
The application - Group activity :)
Analyn Villarin - Accenture Inc.
Course - Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape
I liked the all the information provided, knowledge and experience sharing.
Mike Silva - Hewlett-Packard Centro de Servicios Globales, S. de R.L. de C.V.
Course - Influence in Action
The team vs. team exercise. It made me cognizant of the negative behaviours of my strong areas.
Jordan Ruegg
Course - Building an Effective Team with Belbin Team Roles
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